Warranty

Quality solutions offer Timeless Service Life. We believe in delivering superior-quality workspaces to customers. With each year, our products will provide the same comfort and functionality. So it is natural that we make the products as per the standard requirements and give you memories that last forever.

Toughergo provides wooden furniture termite-free and corrosion resistance. Our services include assembling the furniture and delivering them to your doorstep.

Our product comes with 12 month’s warranty against any manufacturing defect. In this context, it refers to materials used to produce furniture, accessories and lighting solutions, etc. During this period, Toughergo will repair or replace the defective piece with a new one or the entire product if the product is entirely flawed. Any manufacturing defect will be considered within a 1-year warranty. A defect is defined as a manufacturing flaw that hinders the product’s performance and use.

Fabrics, leatherettes, and leather are not covered by the warranty. Please follow the care instructions for the fabric products to maintain their life. 

Wooden or Timber products can develop cracks. But, these issues do not come under warranty, as it is characteristic of wood. Over time, wood tends to dry, but it does not affect the life of the furniture.

Our warranty covers the damages:

  • Any faults caused by manufacturing, defective craftsmanship, or material defects.
  • Furniture should be used under good conditions.
  • Manufacturing flaws would be repaired free of charge within the warranty period.
  • After the warranty term, the parts would be replaced or repaired, but it will charge some fees based on the service.
  • Any modification to the product after purchase will not come under the warranty.

Shipped goods are covered by limited warranties as long as they are stored, handled, assembled, maintained, and used under normal conditions in a commercial setting.

Our warranty does not cover the damages:

  1. The way product is stored, handled, assembled, and maintained.
  2. Damage to the product caused by modification, intentional damage, accident, misuse, or negligence.
  3. Normal tear and wear can happen from daily use. However, it is not warranted.
  4. Fabrics and leathers may naturally be lost their value and deteriorate over time. These natural conditions are not counted as defects under our warranty.
  5. Damage from solvent and dye spills, corrosive materials, and sweat spills.
  6. A warranty does not cover color or texture variations in fabric and leather.
  7. Wood expands and contracts, resulting in hairline cracks and joint splits. There is no defect here, and no warranty applies.
  8. A filament bulb is not covered by warranty unless broken or non-working.

If customer finds any manufacturing defect in the material, they must report it within the warranty period on our email id. We will replace or repair the product for no fee. Remember that the warranty period is not expired before you order the replacement or repair. You should carry proof of purchase where your name and date of purchase are mentioned.